Pink or Red stripe 2in circle gift tag // DIGITAL DOWNLOAD
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Your files will be available to download once payment is confirmed.
But please contact me if you have any problems with your order.
-- All sales are final. Due to the nature of S & L's products being personalized, custom items we do not accept returns. Please take the time to include all necessary information in the "purchase notes" during checkout.
-- If an order has entered the production line we will not be able to cancel your order. If an order has NOT entered the production line, we can cancel your order. If cancellation is an option, you will be refunded minus a $10 order change fee. If a proof has been sent to a customer we will deduct the $5 proof free from your refund.
-- If an item is printed with an error we will gladly replace your order. Customers will need to send a photo to show evidence of the error.
-- If your item is damaged during shipment or if any part of your order is missing, please contact us within 3 days of receiving your order. Customers will need to send a photo to show evidence of the damage.
If you would like to see a digital proof of your order please add the proof listing to your cart prior to checkout. This listing can be found in the "Add ons" section of our shop. Proofs are sent after purchase through the Etsy messaging system. Proofs will not be sent for items purchased with a rush order.
-- Proofs are a wonderful tool to make sure your order in created just like you envision. Proofs add days on to the production time (standard production time without a proof is 8-10 business days). Example: You order on Monday but don't approve a proof until Thursday, your start of the 8-10 business day timeline would be the day a proof is approved (Day 1), not the original order date (Monday). Your order can not be placed in the production line until a proof is approved.
-----COLORS and SCREEN RESOLUTION-----
All computer and cell phones screens are calibrated differently. Some display CMYK and others RBG color codes. S&L Paper Co. cannot guarantee the color on your screen will match the actual item color. The pictures in our listings are the best portrayal of the items in person (or digitally, depending on the listing). The seller is not responsible if the colors show up differently in person.
Click right through listing pictures to see color options and sizing information.
Turn around time is 8-10 business days depending on your location. Nothing personalized can be shipped out on the same day. Please view the Rush listing in the “custom/add ons” shop section for more info about expediting your order. Please remember business days turn over at 12 noon.
Our ink, foil and all other color charts are the best representation of the items in personal (or digitally). Ordering a physical sample to check a color is always an option. Physical sample listings can be purchased through our custom shop section.
We mix ink using the Pantone color system. For the most accurate depiction of an ink color please consult a Pantone color deck. If that option is not available to you, please google the Pantone color code. Under the images tab in your browser you will see digital and in person swatches of the color.
Bulk is classified as over 1,000 units of one item. If this applies to your order please send us a message for more info.
Yes, ink can be PMS (Pantone) for cups, napkins and matches. We can match CMYK color codes for stationery items.
Feel free to message us for PMS color code info of cups and napkins. There is a $5 color match charge for cups, napkins, koozies, and matches.
There is no color match charge for stationery items.
Sorry, the smallest quantity available for cups is 25 and napkins is 50. All cups and napkins are professionally screen printed or foil stamped, not created individually with vinyl decals.
Stadium, foam, and shatterproof cups are listed by their full liquid capacity (when filled to the brim). Please check listing pictures for physical measurements of each cup style sold in the shop.
Our most popular size is the 16oz cup.
For example: A 16oz cup holds approximately 16 ounces of liquid when filled to the brim. When serving a beverage you would pour around 12oz of liquid in a 16oz cup and leave space for ice and empty space near the rim to avoid spillage.
The best way to know you are ordering the correct size cup is to measure out the size shown in our listing charts with a ruler or measuring tape.
S&L Paper Co is not the grammar police :) This FAQ is here to help offer advice but ultimately we will print exactly what you request in the notes associated with your order.
The Smiths is plural for "Smith" and means there is more than one person named Smith.
The Smith's (with an apostrophe) is the plural possessive of "Smith". The "Smith's" means the possession of more than one "Smith" of something like "The Smith's car is green".
If your order simply says "The Smiths" that is correct. If your order has a design showing possession (Ex: The Smith's Luau party 2019) then you need to add an 's.
If your name ends in a "s" you should add "es" to the end. Ex: The Harrises
Foil is stamped into matches and napkins. The only foil colors options are the ones shown in the foil color chart in our listing photos.
Ink is printed onto napkins, cups, matches, koozies, etc. Ink is mixed to match a color then printed. The color options are endless with ink.
All cups are screen printed with ink (not created with vinyl decals). Occasionally products have an odor. This order will dissipate once your items are taken out of the shipping box (and cello sleeve) and aired out for a short time. It is always suggested that you wash your cups before using them (top rack of your dishwasher or by hand). Simply letting your cups air dry after washing should eliminate the smell. Soaking your cups in water will not help but will actually
cause the ink smell to linger for a longer amount of time.
Apr 6, 2016